Flowwasp Privacy Policy
Operated by Waspnote
This Privacy Policy explains how Waspnote, operating the Flowwasp brand and website flowwasp.com, collects, uses, discloses, stores, and protects personal data when you use our website, software-as-a-service platform, related products, and support channels (collectively, the “Service”).
By using the Service, creating an account, or otherwise providing personal data to us, you acknowledge that you have read this Privacy Policy. Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
1. Who We Are
For most privacy-law purposes, Waspnote is the entity responsible for determining why and how personal data is processed for the Flowwasp Service. Flowwasp is the brand name used for the Service.
2. Personal Data We Collect
We may collect the following categories of personal data, depending on how you use the Service:
- Account data: name, email address, password (stored in hashed form), and account preferences.
- Login and authentication data: information provided through Google login where available.
- Billing and transaction data: payment status, subscription status, invoices, refund requests, and limited payment-related metadata from our payment processor.
- Communications data: messages you send us, support tickets, and related correspondence.
- Usage data: pages viewed, features used, time spent, clicks, device information, browser information, IP address, and approximate location derived from the IP address.
- Marketing and tracking data: cookie identifiers, analytics events, and conversion data collected through tools such as Google Analytics and Meta Pixel where enabled and permitted.
- Content and customer data: files, text, entries, and other materials you submit to the Service.
3. How We Collect Personal Data
We collect personal data in the following ways:
- Directly from you when you sign up, log in, subscribe, contact support, or update your account.
- Automatically through the Service, including logs, cookies, analytics tools, and similar technologies.
- From third parties, such as Google when you use Google login, and from payment processors and infrastructure providers that help us operate the Service.
4. Why We Use Personal Data
We use personal data for the following purposes:
- To create and manage your account.
- To provide, maintain, secure, and improve the Service.
- To process subscriptions, one-time purchases, refunds, cancellations, and chargebacks.
- To communicate service notices, billing notices, security notices, and support replies.
- To send promotional emails only where you have opted in or where law otherwise permits.
- To analyze performance, understand usage, detect abuse, and improve user experience.
- To comply with legal obligations, enforce our Terms, and establish or defend legal claims.
5. Legal Bases for Processing
Where privacy laws require a legal basis, we process personal data on one or more of the following grounds: your consent; performance of a contract; compliance with a legal obligation; our legitimate interests in operating, securing, and improving the Service; and, where applicable, the establishment, exercise, or defense of legal claims.
6. Cookies, Analytics, and Tracking
We use cookies and similar technologies for essential site functions, account management, security, analytics, performance measurement, and, where enabled, marketing measurement.
- Google Analytics may be used to understand traffic, usage patterns, and feature performance.
- Meta Pixel may be used to measure campaign performance, conversions, and audience activity where applicable.
- Where legally required, non-essential cookies and similar tracking tools will only be used after consent is obtained through a banner, settings tool, or comparable mechanism.
You can usually manage cookies through your browser settings, but some site features may not work properly if cookies are disabled.
7. Google Login
If you choose to sign in using Google login, we may receive information that Google makes available to us through that authentication flow, such as your name, email address, and profile identifier, subject to your settings and Google’s applicable terms.
8. Payments and Billing
Payments are processed through third-party payment providers such as Razorpay. We may receive limited payment-related information necessary to confirm your purchase, manage your subscription, issue refunds where approved, prevent fraud, and reconcile transactions. We do not intentionally collect full card details unless those details are handled directly by a payment provider during checkout.
9. How We Share Personal Data
We may share personal data only as needed for the purposes described in this Policy, including with:
- Service providers that help us host, secure, support, analyze, and deliver the Service.
- Payment processors, such as Razorpay, for billing and transaction processing.
- Authentication providers, such as Google, where you use Google login.
- Analytics and measurement providers, such as Google Analytics.
- Advertising and conversion measurement tools, such as Meta Pixel, where used.
- Professional advisers, auditors, insurers, regulators, or law enforcement where required or permitted by law.
- A buyer or successor in connection with a merger, acquisition, restructuring, or similar corporate transaction.
We do not sell personal information for money. In some jurisdictions, certain advertising or analytics uses may be treated as a ‘sale’, ‘sharing’, or ‘targeted advertising’; where required, we provide the appropriate notice and opt-out controls.
10. International Data Transfers
Because the Service may be accessed worldwide, your personal data may be processed in countries other than your own, including India and countries where our providers operate. Where required by law, we use appropriate safeguards for cross-border transfers.
11. Data Retention
We keep personal data for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain records. Retention periods vary depending on the type of data, the purpose of processing, and legal requirements.
12. Security
We use reasonable technical and organizational measures designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Your Privacy Rights
Depending on where you live, you may have rights such as the right to:
- access the personal data we hold about you
- correct inaccurate or incomplete data
- delete certain personal data
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- receive a copy of your data in a portable format
- opt out of certain marketing communications
- opt out of the sale or sharing of personal information, or targeted advertising, where required by law
- lodge a complaint with a data protection authority
For EEA/UK users, the GDPR framework provides rights including access, correction, erasure, and objection, subject to legal limits. For California users, the CCPA provides rights including notice, access, deletion, opt-out of sale or sharing, and non-discrimination. For users in India, the DPDP Act recognizes rights such as access information, correction, erasure in applicable cases, withdrawal of consent, and grievance redressal. These rights apply subject to legal limits and the circumstances of each request.
14. Marketing Communications
If you opt in to marketing emails, you can unsubscribe at any time using the unsubscribe link in the email or by contacting us. Service-related emails are not promotional and may still be sent when necessary.
15. Children’s Privacy
The Service is not directed to children, and we do not intentionally collect personal data from children in violation of applicable law. If a jurisdiction requires parental consent or other special handling for minors, we will follow the requirements of applicable law.
16. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party tools. Their privacy practices are governed by their own policies, and we are not responsible for how they handle personal data.
17. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the date at the top of the policy when we make material changes, and we may provide additional notice where required by law.
18. Contact Us
If you have questions or requests about this Privacy Policy, contact us at:
Flowwasp Cookie Policy
Operated by Waspnote
This Cookie Policy explains how Flowwasp uses cookies and similar technologies on the Service. It should be read together with our Privacy Policy.
1. What Cookies Are
Cookies are small text files stored on your device when you visit a website. Similar technologies include pixels, tags, SDKs, local storage, and similar tracking methods.
2. Types of Cookies We Use
- Strictly necessary cookies: required for core website functions, login, security, and account management.
- Preference cookies: remember your settings and preferences.
- Analytics cookies: help us understand how users interact with the Service.
- Marketing or measurement cookies: help us understand campaign performance and user engagement where used and permitted.
- Authentication cookies: help keep you signed in and secure.
3. Tools We May Use
We may use the following tools and services:
- Google Analytics for traffic and usage analysis.
- Meta Pixel for conversion measurement and campaign performance where applicable.
- Authentication tools, including Google login, where enabled.
- Payment and checkout technologies provided by Razorpay or similar processors where applicable.
4. Your Choices
Depending on your location, you may be able to:
- accept or reject non-essential cookies through a banner or settings tool
- change browser settings to block or delete cookies
- opt out of marketing emails separately from cookies
- use applicable legal opt-out tools or browser controls, where required by law
Blocking some cookies may affect the functionality of the Service, including login, checkout, and settings retention.
5. Consent Where Required
Where law requires consent for non-essential cookies or similar technologies, we will seek consent before activating them. We may also use consent-management tools or signals to reflect your choices.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated date.
7. Contact Us
Questions about this Cookie Policy can be sent to: